Hcl Hiring Freshers Graduate Trainee Associate

By | May 31, 2016

hcl

Title of Job:- Graduate Trainee
Eligibility:-Freshers Graduate
Location:- Chennai,IN
Company:- Hcl
About Us:- HCL Technologies Limited is a multinational IT services company, headquartered in Noida, Uttar Pradesh, India. It is a subsidiary of HCL Enterprise.
Website:- www.hcl.com
Qualification:-Required Skills:
Freshers (1.) lndependently resolve tickets within SLA
Adheres to standard operating procedures / work instructions
Follow the escalation process
Follow the shift hand-over process
Update worklogs
Categorizes as per CTI as appropriate
Update the knowledge base
Coaching freshers to be independent
Coaching analysts for correct routing of tickets, capturing critical information
Technically upgrade across versions of environment when required
Adhere to organization policies and procedures
Complies to regulatory requirements
Alert Monitoring
Ticket Monitoring
Informing On – call support
Opening Bridge Call

Skill (Primary) Infrastructure Management Services (IMS)-EUC-Service Desk

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